Política de envío

Thank you for shopping with Chilltails. We are committed to providing a smooth, reliable, and transparent shipping experience for customers around the world.

Shipping Destinations

We currently ship to the following regions:

Australia

North America

  • United States
  • Canada
  • Mexico

Order Processing

All orders are processed within 48 hours after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Fees

Australia

  • Free Shipping on orders over US$39
  • Standard Shipping: US$5 for orders under US$39

North America

  • Free Shipping on orders over US$39
  • Standard Shipping: US$5 for orders under US$39

Shipping costs are automatically calculated during checkout. We occasionally offer free shipping on all orders. Please check each product page for the latest promotions and details.

Estimated Delivery Time

Estimated delivery times begin after your order has been shipped.

  • North America: 7–12 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, holidays, or peak shipping seasons.

Shipping Carriers

We work with trusted international logistics partners to ensure reliable delivery.

After arriving in the destination country, your shipment may be transferred to a local courier for final delivery depending on your location.

The carrier used may vary based on the destination and shipping conditions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment throughout the delivery process.

Customs & Import Duties

Most international shipments are delivered without additional charges. However, customs regulations vary by country.

Any customs duties, import taxes, VAT, or other government-imposed fees (if applicable) are the responsibility of the customer unless otherwise stated.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Chilltails is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

If your package has been significantly delayed or appears to be lost in transit, please contact our support team.

We will work closely with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Please note that once a package has been marked as Delivered by the carrier, CHILLTAILS cannot be held responsible for lost or stolen packages after delivery.

We recommend checking with household members, neighbors, or your local carrier before contacting us.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact us.

Email: support@chilltails.com

We aim to respond to all inquiries within 24 business hours.