FAQs

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
How long does it take to process my order?
Orders are typically processed within 1–2 days. Once your order has shipped, you will receive a confirmation email containing your tracking information.
When will my personalized order ship?
Please note: personalized items are made just "fur" you and require 3 days of extra production time. This means that if you select standard shipping, your order could take 7-12 business days to arrive. Please refer to the shipping policy below for specific delivery times.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible at support@chilltails.com. We will do our best to accommodate your requests, including updates to shipping addresses or order details. However, once your shipping confirmation email has been sent, changes cannot be guaranteed.
How long do I have to return or exchange an item?
You have 30 days after receiving your item(s) to complete a return or exchange. Please view Return & Warrantly Policy. for more detailed information regarding returns.
What payment methods are accepted?
Visa, Mastercard, American Express, Shop Pay, ApplePay, Google Pay, Meta Pay & Gift Cards Etc.This is a non-exclusive list of our accepted credit and debit cards. Even if your credit card company is not listed, we encourage you to go ahead and make the purchase.
How long does it take to receive a refund?
Once we receive your returned item, it can take up to a week for us to process your refund request. Once your request is approved, it can take up to 10 additional days for your bank or payment company to process the refund back to your card or account.
What is the best way to contact Wilderdog support?
The best way to contact us is via email - support@chilltails.com. Please visit our Contact Us page to see more ways to get in touch!