Terms of Service
Last Updated: October 5, 2026
Welcome to CHILLTAILS. These Terms of Service govern your use of our website and the purchase of products from CHILLTAILS LTD. By accessing or using our website, you agree to be bound by these Terms.
1. About CHILLTAILS
This website is operated by CHILLTAILS LTD, a company registered in the United Kingdom.
Company Registration Number: 17473913
Registered Office:
Office 15855, Initial Business Centre
Unit 7 Wilson Business Park
Manchester, M40 8WN
United Kingdom
Throughout these Terms, “CHILLTAILS,” “we,” “us,” and “our” refer to CHILLTAILS LTD.
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation or security of the website.
You must not use our website to copy, reproduce, distribute, or commercially exploit our content without our prior written permission.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes, and other information on our website are accurate and up to date.
However, slight variations may occur due to lighting, screen settings, materials, production processes, or individual product batches.
We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.
4. Orders and Payment
When you place an order, you agree that the information you provide is accurate and complete.
All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, pricing errors, product availability issues, or other legitimate reasons.
Payment must be successfully completed before an order can be processed.
5. Pricing
All prices displayed on our website are subject to change without prior notice.
While we make every effort to ensure pricing information is accurate, occasional errors may occur. If an incorrect price is displayed for a product you have ordered, we may contact you before processing the order.
6. Shipping and Delivery
We aim to process orders within the timeframe stated on our website. Delivery times may vary depending on the destination, shipping method, carrier delays, customs procedures, and other circumstances beyond our control.
Please refer to our Shipping Policy for more information about processing times, delivery estimates, and shipping conditions.
7. Returns and Refunds
Our returns and refunds are subject to our Return & Refund Policy.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
8. Pet Product Safety
Our products are designed for pets and should be used only for their intended purpose.
Pet owners are responsible for selecting products that are appropriate for their pet's size, behavior, and individual needs. Pets should be supervised when using toys, harnesses, collars, feeding products, or other pet accessories.
Please discontinue use if a product becomes damaged or shows signs of excessive wear.
9. Intellectual Property
All content on this website, including text, photographs, graphics, logos, product images, designs, and other materials, is owned by CHILLTAILS LTD or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, republish, or use our content for commercial purposes without our prior written permission.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, and advertising providers.
We are not responsible for the content, availability, privacy practices, or security of third-party websites or services.
11. Disclaimer
We make reasonable efforts to keep our website and services available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.
To the extent permitted by applicable law, CHILLTAILS LTD will not be responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, or legal requirements.
The updated version will be posted on this website with a revised “Last Updated” date. Your continued use of the website after changes are posted means that you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you under the laws of your country or region.
14. Contact Us
If you have any questions about these Terms of Service, please contact us support@chilltails.com